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Your Questions Answered

FAQ

  • Why should customers choose us?
    Customers should choose us because we offer high-quality products, excellent customer service, and fast shipping.
  • Why should customers trust us?
    Customers should trust us because we have a proven track record of delivering on our promises, positive customer reviews, and secure payment options.
  • I'm looking for books, can you help?
    Our website offers a wide selection of vintage and antique books. You can easily find what you're looking for by browsing through our Bookstore and PrintStore categories. If you want personalized assistance, feel free to contact us, and we will be happy to help with your selections.
  • How am I protected from scammers or fraud?
    We take security seriously and have measures in place to protect you from scammers and fraud. Our website is encrypted to secure your personal information, and we monitor transactions for any suspicious activity. Additionally, we have a dedicated customer support team to assist you in case of any issues.
  • Do you Buy Books ?
    We are always seeking vintage & Antique books to offer in our shop. If you have a large collection you wish to sell, we would be interested in discussing it further. We specifically look for books published before 1970 that are in good condition. Please provide some photos of the books before reaching out through our 'Contact Us' page. Thank you, we look forward to hearing from you.
  • If you want to contact me, I am happy to help with selections
    If you want to contact us, we are happy to assist you with book selections and recommendations. Feel free to reach out via email or phone for personalized assistance.
  • How long will delivery take in the UK?
    Delivery in the UK typically takes 2-3 business days.
  • How do I make payments?
    You can make payments using various methods such as credit card, debit card, or PayPal on our secure checkout page.
  • Are payments safe?
    Yes, payments on our website are completely safe and secure. We use encryption technology to protect your personal and payment information.
  • I want to make a large order or multibuy of many books
    For large orders or bulk purchases of books, please contact our customer support team directly. We can assist you with special pricing and arrangements for your multibuy needs.
  • I want to make a large order or multibuy of many books
    Royal Mail
  • Do you ship to my country?
    Yes, we offer international shipping to various countries. You can check the list of countries we ship to during the checkout process.
  • Do you use PayPal?
    Yes, we accept PayPal as one of the payment methods. However, we also offer other payment options such as credit card, debit card, and bank transfer.
  • Do you allow refunds?
    Yes, we have a return & refund policy in place to ensure customer satisfaction. You can find clear instructions for exchanges or refunds on our website.
  • How long does shipping take?
    The shipping time varies depending on the location. Typically, orders are delivered within 3-5 business days.
  • Which shipping company do you use?
    We partner with reputable shipping companies such as DHL, FedEx, and UPS to ensure reliable and timely delivery of orders.
  • My parcel has not arrived, what should I do?
    If your parcel has not arrived within the expected delivery time, please contact our customer support team with your order details. They will assist you in tracking your parcel and resolving any issues with the delivery.
  • How do I find my order details?
    You can find your order details in your account dashboard under the 'Order History' section. Alternatively, you can check your order confirmation email for the order details.
  • I would like assistance with my order, How can I get help?
    Visit our Contact us page and you can message us directly
  • How can I provide a review?
    To provide a review please follow the following steps 1. Go to our: Contact Us page 2. Select: Review 3. Fill Out the Form: Enter your name, email, and review. - It's good to give a rating out of 5 and to leave your details and any photos if possible. 5. Submit: Click 'Submit.' We would love to hear your review of our services, we like to hear where we are doing well and areas we can improve.
  • How else can we help?
    Social media and word of mouth are excellent avenues for sharing information about our services, and we would be grateful for your support in helping us spread the word. Yes we are present on social media sites: Twitter account https://x.com/ImpalaPrints Pinterest account https://uk.pinterest.com/ImpalaPrints Instagram account https://www.instagram.com/impalaprints
  • How can I contact you
    Please visit our 'Contact Us' page to explore the different ways you can reach out to us."
  • Are you on Social Media
    Yes we are present on social media sites: Twitter account https://x.com/ImpalaPrints Pinterest account https://uk.pinterest.com/ImpalaPrints Instagram account https://www.instagram.com/impalaprints
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